HxGN LIVE Resiliency Series: Handling public safety impacts in a time of uncertainty

“Public safety agencies globally are undergoing a period of dramatic transformation.” – Alison Brooks, PhD, research vice president, Smart Cities and Communities — Public Safety.

According to IDC, there are three key drivers influencing public safety technology trends around the world: digital transformation and reinvention, the future of digital trust, and digital intelligence.

In an era of unprecedented change and disruption, how do public safety agencies overcome the burden of legacy technologies and pivot to digital transformation? How can cities and regions equip their police and emergency services with the support they need to build trust and keep citizens safe?

In our upcoming HxGN LIVE Resiliency Series, industry experts will discuss key issues and trends impacting public safety in a time of uncertainty. Here’s a quick look at some of the topics we’ll cover during the series.

How to turn data into a strategic asset for transparency and accountability

In recent years, trust in public safety and law enforcement agencies has significantly waned. Issues of transparency and accountability continue to plague many great agencies. Police and emergency services organizations create a lot of data; however, transforming it into a strategic asset that builds trust with community leaders and citizens hasn’t been easy.

Now more than ever, agencies need to mine, understand, and easily communicate their data internally and externally regarding crimes and incidents, personnel needs, and more. In this part of the series, experts will discuss how data transparency and accountability are paramount to rebuilding and maintaining trust with stakeholders across the community.

The role of IT transformation in organizational and cultural transformation

Demand for emergency services is increasing, as is the complexity of those services. Complacency or resistance to change, especially when it comes to legacy technologies, makes it hard to pivot and embrace new demands of service and delivery with the needed agility.

Hear from experts about how in the rapidly evolving world of public safety, improving efficiencies through IT transformation not only enhances processes and outcomes, but also affects positive organizational and cultural growth.

How to overcome hurdles to real collaboration across city services

Within most municipalities and regions, departments integral to public safety operate systems independent of one another, creating unnecessary roadblocks and challenges when managing incidents, sharing data, and coordinating action vital for positive outcomes.

In this part of the series, experts will discuss how to go beyond cooperation to real collaboration and eliminate data silos. From dispatch to records management systems, to gunshot detection, to automatic license plate readers and flood sensors, to intelligent streetlights and utility outage systems, agencies can achieve a visual method of engagement and collaboration not available previously.

How to protect the safety and well-being of frontline employees

According to Dr. Michelle Lilly, “The rate of PTSD across telecommunicators is somewhere between 18% and 24%, as this percentage of individuals report enough symptoms of PTSD that they would likely receive a diagnosis if they were seen by a psychologist and were formally evaluated.”

Finding ways to reduce the burden on frontline employees is crucial to their well-being, but also to organizational effectiveness. One opportunity is to use assistive artificial intelligence (AI) to aid call-takers and dispatchers. In this part of the series, learn from experts how these and other capabilities can reduce stress on employees.

Improve performance from citizen contact through incident resolution

From the time an emergency call is placed, the clock is ticking, and every second counts. From the dispatcher to the first responder, the ability to communicate with and locate the person in need, as well as the rapid assessment and deployment of available units, are critical to saving lives. Historical reports of processing, arrival, and total service times can provide the impetus for change, and rich analytics can yield call center data that measures workflows, efficiency, and the well-being of employees.

In this part of our series, experts will discuss how public safety agencies of all sizes can be more agile in coordinating critical information and resources and tracking developing situations in real time with speed and efficiency.

Pre-register for the HxGN LIVE Resiliency Series

Free to attend, the HxGN LIVE Resiliency Series will take place June 8, 10, 15, and 17 with multiple online sessions each day across different time zones around the world. We will feature industry thought leaders, topics, and trends during panel discussions, roundtables, one-on-one interviews, and more.

We’ve launched the HxGN LIVE Resiliency Series event site for pre-registration. Visit the event page, check out the topics, sign up, and receive notifications about the series.

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