Being an emergency call center dispatcher is not an easy job. They are the “first” first responders in an emergency event where anything is possible. Keeping callers’ calm, on the line and providing information until help arrives is a critical skill that goes largely unnoticed and unlauded.
Recently the San Jose Mercury News published an article about the hard work and dedication of dispatchers for the City of San Jose, a long-time Hexagon Safety & Infrastructure customer.
The San Jose communication center leverages Hexagon Safety and Infrastructure’s Intergraph Computer Aided Dispatch (I/CAD) system and mobile suite of applications to help call takers and dispatchers work efficiently and effortlessly to provide rapid response to calls for service.
Serving California’s third largest city, the San Jose communication center manages all emergency and non-emergency calls and dispatches for the San Jose Police Department and San Jose Fire Department. Check out what San Jose police and fire dispatchers have to say about their experiences.