Access to timely information is crucial for public safety agencies. The more information known about an emergency, the better personnel can prepare and respond to the event.
When integrated with a computer-aided dispatch system, assistive artificial intelligence (AI) and machine learning not only help uncover key insights, but also deliver improved situational awareness for first responders in the field.
Assistive AI improves preparation
Call-takers and dispatchers must make effective, timely decisions. Spotting important connections between events is a challenging task, especially when faced with heavy call loads and rising stress levels. Their decisions are often based on simple contextual searches run within a computer-aided dispatch system, coupled with personal knowledge.
Assistive AI can work autonomously and continuously in the background of a computer-aided dispatch system, looking for key insights and connections between events. It acts as a second set of eyes to ensure no links are missed. It can also immediately notify users when a connection is made, enabling them to quickly take action if necessary. This helps call-takers and dispatchers provide relevant, real-time insights to field units, enabling them to better prepare for emergencies.
Assistive AI improves coordination
As a component of a computer-aided dispatch system, assistive AI can provide timely information to many roles within an emergency communications center. Its ability to uncover key insights and alert users immediately improves dispatch coordinators’ and tactical dispatchers’ ability to detect and manage complex emergencies earlier, freeing them to coordinate response. This gives field personnel clear direction on what actions to take and what to expect at the scene of an emergency.
Assistive AI improves communication
Manual monitoring and assessment of alarms, videos, and common operating pictures (COPs) provides intel and tactical analysts with a limited, reactive view that requires them to focus on individual incidents. A lag between logging events and their availability for analysis means deployments are often informed by previous patterns and trends.
Assistive AI can enable analysts to deliver greater insights into unfolding events and reduce reliance on manual monitoring, allowing more time to assess and share intelligence with all workers in a comms center.
Additionally, with a computer-aided dispatch system accessible via web browsers, field personnel can receive immediate intelligence updates about emerging, complex events. Fluid communication throughout an emergency not only helps field units stay safe, but the public as well.
Conclusion
Effectively sharing real-time insights is critical to field personnel safety. For more information about how assistive AI can help your agency improve preparation, coordination, and communication, download our new solution sheet Artificial Intelligence a Critical Public Safety Tool.
