With agency-specific business rules and operational workflows, multi-agency dispatch can pose many communication and collaboration challenges for call centers. But it doesn’t have to be that way. By having the right computer-aided dispatch system in place, multi-agency centers and their partner agencies can respond to incidents with speed and efficiency.
In this HxGN TV episode, I talk to Lee Ann Magoski, communications manager for Marin County, California, and David Bonini, program manager for Hexagon Safety & Infrastructure, about how the Marin County Sheriff’s Office upgraded its I/CAD system to support incident management and information technology for multiple police, fire, and sheriff’s offices across the county. Hear how Marin County successfully implemented new technologies to meet the individual needs of public safety agencies and the citizens they serve.