Traditionally, public safety call-taking and dispatching technologies have had a one-size-fits-all approach. But the reality is that what public safety agencies need to accomplish the mission at hand requires anything but that.
For today’s agencies to improve service quality and operational efficiency, they need technology solutions that are not only flexible to their changing needs and requirements, but also flexible to changing enterprise IT infrastructure standards and end-user expectations. And that flexibility can be found in thin client applications and cloud computing technologies.
Recently we released Intergraph OnCall Dispatcher, our new thin-client application that provides core call-taking and dispatching capabilities via browsers. It features a highly productive, easy-to-use interface and workflows that are simple to deploy and maintain across multiple sites.
Here’s a look at the top three benefits of Intergraph OnCall Dispatcher I/CAD.
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- Extended Incident Management Capabilities
Several roles in a public safety agency only require core call-taking, dispatching, or dispatch oversight capabilities. Allocating a full dispatcher seat to these users is unnecessarily complex and costly. Some users may also need the ability to move with the application, rather than being tied to specific workstations. Intergraph OnCall Dispatcher extends dispatching capabilities to remote, supervisory, and occasional-use roles, to deliver wider incident management support at significantly lower cost than full call-taking and dispatching licensing.
- Extended Incident Management Capabilities
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- Shared Dispatch Capabilities for Smaller Agencies
Some smaller public safety agencies do not have the budget or in-house resources to procure, deploy, operate, and maintain an effective call-taking and dispatching solution. Operating a shared dispatch system in a hub-and-spoke configuration enables collaborating agencies to deploy better capabilities that deliver quicker response, improved insights, enhanced collaboration during major incidents, and increased capacity while lowering costs. Despite these shared costs and benefits, some smaller agencies still do not have the budget to support spoke deployment, whether using installed client software or virtualization. Intergraph OnCall Dispatcher enables smaller agencies to leverage the capabilities and benefits of a shared dispatch system without the capital and operational costs of installed clients or virtualization.
- Shared Dispatch Capabilities for Smaller Agencies
- Contingency Capabilities for Disaster Recovery
Low-frequency, high-impact incidents have the potential to render a public safety answering point (PSAP) inoperative, requiring alternative capabilities to be stood-up at short notice. However, the challenge of fulfilling specialized information and communication technology requirements place service continuity at risk. In situations where a PSAP has become inoperable but the CAD servers remain available, Intergraph OnCall Dispatcher provides a rapidly deployable contingency CAD client, increasing resilience and ensuring continuity of operations. It offers a lower-cost option than virtual desktop infrastructure, with greater flexibility on client hardware.
Because it delivers core call-taking and dispatching capabilities via web browsers, Intergraph OnCall Dispatcher can also improve PSAP performance, streamline operational workflows, and lower your total cost of ownership. In future blog post, we will explore these topics and more. So, stay tuned.
